Renovation of the business process of SŽ Express logistics center Ljubljana

Glavna dejavnost, s katero se ukvarja Profitni center SŽ Express, je distribucija malih pošiljk po Sloveniji. Dostava pošiljk mora biti pravočasna, saj v nasprotnem primeru lahko pride do zastoja proizvodnje posameznega podjetja, kar lahko predstavlja zelo velike stroške za njegovo proizvodnjo. Da ne bi prihajalo do takšnih težav, morajo biti podjetja, ki se ukvarjajo z dejavnostjo prevozov pošiljk, pripravljena na morebitno povečano povpraševanje po svojih storitvah. Pripravljena pa so lahko le tako, da avtomatizirajo in optimizirajo svoje delovne procese. S tem pa tudi znižujejo svoje stroške in se prilagajajo okolju. V diplomski nalogi so v prvem delu predstavljene teoretične osnove, s pomočjo katerih v drugem delu podamo predlagane rešitve za izboljšanje procesa dela znotraj SŽ Express. V drugem delu podrobno spoznamo proces dela v SŽ Express in na podlagi tega naredimo kritično analizo. Za izboljšanje trenutnega procesa dela podamo nekaj predlogov rešitev, s katerimi bi bila lahko storitev distribucije znotraj SŽ Express učinkovitejša. Večina predlaganih rešitev se nanaša na večjo uporabo in uvedbo informacijske tehnologije v proces dela.The main activity of the SŽ Express profit centre is distribution of small consignments in Slovenia. The delivery of consignments must be timelyfailing this there may be a delay in production of an individual company, presenting enormous costs for its production. In order to avoid such problems the companies involved in transport of consignments should be prepared for possible increased demand of their services. But they can only be prepared if they automate and optimize their work processes. In such a way they reduce their costs and adapt to the environment. The first part of this Diploma thesis presents theoretical basis with the help of which solutions to improve the work process within the SŽ Express are proposed. The second part presents in detail the work process of SŽ Express and based on this a critical analysis is made. Some proposals to improve the present work process are given, which could make the distribution services of SŽ Express more effective. Most of the proposed solutions relate to a greater use and introduction of information technology in the work process