THE IMPLEMENTATION OF FORWARDING SERVICES IN THE CASE OF AZ INTERKONTRAKT

V prvem delu naloge sem predstavila pomen špediterja, špediterske storitve in vlogo špediterja pri carinskem posredništvu, v nadaljevanju pa mednarodno združenje špediterskih organizacij (International Federation of Freight Forwarders Association – FIATA) in njene dokumente. V empiričnem delu obravnavam špedicijsko dejavnost in z njo povezane logistične procese majhnega špediterskega podjetja AZ Interkontrakt. Posebej orišem aktivnosti podjetja pri organiziranju transportov tovora na Hrvaško. Izvedem anketo med špediterskimi podjetji o njihovi dejavnosti. Težišče je na obravnavi problematike špediterskih podjetij po vstopu Hrvaške v Evropsko unijo. Vstop Hrvaške v EU bo bistveno vplival na nadaljnje poslovanje špediterjev, saj bodo odpadle storitve carinskega posredovanja. Najbolj spodbudna ugotovitev analize je, da se kljub izgubi pomembnega dela poslov, ki ga predstavlja carinsko posredovanje, špediterska podjetja ne bodo odločila za opustitev dejavnosti. Špediterji bodo intenzivneje izvajali temeljne logistične storitve, delno pa se lahko preusmerijo tudi v izvajanje drugih dejavnosti.The theoretical part of my research presents freight forwarder business, freight forwarding services, and a freight forwarder\u27s function in customs brokerage. Furthermore, the International Federation of Freight Forwarders Association (FIATA), with its documents, is presented. The empirical part deals with freight forwarding activities and the logistics system of a small-sized enterprise AZ Interkontrakt. Special emphasis is placed on the description of the company’s activities in the organization of cargo transport to Croatia. In addition, a questionnaire on their activity has been applied among freight forwarding companies. The focus is on the problems of freight forwarders after Croatia joins the European Union, an event that will significantly influence their further operations, as all the customs brokerage services at the border fall away. The most encouraging finding of the analysis is that, despite the fact of losing an important part of the business, the freight forwarding agencies will not cancel their business. To the contrary, they will carry out more intensively their basic logistics services, partly by starting with additional business