POSSIBILITIES OF IMPROVING NURSE WORK TO ACHIEVE ORTHOPEDIC PATIENT SATISFACTION

Preučevali smo medosebne odnose med medicinskimi sestrami in pacienti v klinični inštituciji ter ugotavljali zadovoljstvo pacientov z delom medicinskih sester. Sprejemi so načrtovani, tako da so pacienti že večji del seznanjeni z aktivnostmi, ki bodo pri njih potekale. Na sprejem naj bi prihajali fizično in psihično pripravljeni.. Zanima nas, s kakšnimi občutji prihajajo in odhajajo pacienti, koliko so informirani, kaj jih moti in kaj pogrešajo. Namen raziskave je bil ugotoviti zadovoljstvo pacientov, obravnavanih v zdravstveni negi na Oddelku za ortopedijo. Zanimali so nas medosebni odnosi na ravni medicinska sestra in pacient. Raziskovalna metodologija. Pri raziskavi so bile uporabljene: deskriptivna raziskovalna metoda dela, komparativna metoda in metoda analize in sinteze. Raziskava je bila opravljena na dveh vzorcih raziskavena vzorcu 33. medicinskih sester in vzorcu 101. pacienta. Postopki zbiranja podatkov so temeljili na kvantitativni tehniki z anketnim vprašalnikom in vprašanji zaprtega tipa ter z lestvico stališč Likertovega tipa, pri čemer smo opredelili kvantitativno obdelavo podatkov z uporabo deskriptivne statistike in na kvalitativni tehniki z anketnim vprašalnikom in vprašanji odprtega tipa. Rezultati. Podatki kažejo, da pacienti pri medicinski sestri najbolj cenijo prijaznost (31 smiselno enakih odgovorov), pomoč (povpr. vrednost 4,75) in zaupanje (povpr. vrednost 4,66). 62 (68,1%) anketiranih pacientov je mnenja, da se medicinska sestra manj kot v treh minutah odzove na klicno napravo. Pacienti največ komunicirajo o njihovem zdravstvenem stanju, bolečinah (59 smiselno enakih odgovorov), počutju (6 smiselno enakih odgovorov). Lajšanje bolečin je najpomembnejše tako pri pacientih (povpr. vrednost 4,65) kot pri medicinskih sestrah (povpr. vrednost 4,97). Pacienti v 81. smiselno enakih odgovorih navajajo, da so z delom medicinskih sester na Oddelku za ortopedijo zadovoljni. Sklep. Raziskava je pokazala, da so pacienti z ortopedskimi težavami v klinični inštituciji zadovoljni z delom in pristopi medicinskih sester. Medicinske sestre si želijo, da bi lahko pacientom namenile še več časa, da bi lahko svoje delo opravljale bolj celovito.The objective of our study was to investigate the relationship between nurses and patients in a clinical institute and patients\u27 satisfaction with the work of their nurses. Patient receptions are planned, and the patients are largelly already familiar with the activities that will take place. At the very reception patients should be physically and mentally prepared. We were interested in patients\u27 feelings when they come and leave the institute, furthermore, we were interested in the extent they were informed to, and what are disadvantages in their opinion. The purpose of a survey was to determine the satisfaction of the patients at the Orthopedic Department, that is, relationship between a nurse and a patient. Research methodology. The following methods were used: a descriptive research method, a comparative method, and an analysis and a synthesis method. Research was focused on two samples: a nurse sample (33) and a patient sample (101). Quantitative data collection with closed-ended questions and Likert-type scale questionnaire, and qualitative data collection with open-ended questions questionnaire were used. Descriptive statistics was used to summarize quantitative data. Results. According to our research, highiest patient ratings got nurses\u27 kindness (31), help (average value 4.75), and trust (average value 4.66). 62 respondents (68.1 %) said that nurse came within three minutes after she was called. Patients mostly talk about their health condition, pains (59 respondents), wellbeing (6 respondents). Pain management was the core issue for the patients (average value 4.65) as well as for the nurses (average value 4.97). Patients at the Orthopedic Department were largelly (81 respondents) satisfied with the work of nurses. Conclusion. Our research has shown that orthopedic patients at clinical institute are satisfied with the work and approaches of nurses. Nurses would like to have more time for patients, in order to provide utmost care as possible