Obvladovanje konfliktov pri policijskem delu : diplomsko delo univerzitetnega študija

Zdravi odnosi niso tisti brez konfliktov, ampak tisti, v katerih se konflikti uspešno razrešujejo. Policisti se poleg konfliktov običajnih posameznikov srečujejo tudi s specifičnimi konflikti, ki se pojavijo prav zato, ker opravljajo poklic policista. Teh konfliktov je mnogo vrst: med delom in družinskim življenjem, med pričakovanji in realnostjo, konflikt vlog, politični konflikt, etični konflikt, konflikt pri izvajanju pooblastil. Na pravilno ukrepanje ob pojavu konfliktov vpliva osebnostni slog soočanja s konflikti, vendar je bolj pomembno oblikovanje organizacije, ki zna reševati konflikte, kot pa preoblikovanje osebnosti posameznega policista. Taki organizacijski ukrepi so: jasna hierarhija, jasna pristojnost, sodelovanje policistov pri spremembah, ustrezna oprema. Obvladovanje nekaterih konfliktov je določeno s pravnimi akti, pri drugih je rešitev odvisna od sposobnosti vodij in posameznega policista. Za soočanje s psihološkimi konflikti je policistom na voljo 24-urna interventna psihološka pomoč in sistem policijskih zaupnikov. Pri usposabljanju policistov bi bilo obvladovanju konfliktov nujno dati večji poudarek, posebnega pomena je komunikacija in oblikovanje strpne organizacijske kulture. Nekateri ukrepi za obvladovanje konfliktov so policistu že na voljo (institucionalizirani konfliktipsihološka podpora), pri nekaterih bi bila organizacijska podpora lahko še boljša (razširitev nabora situacij, kjer je psihološko svetovanje obveznoorganizacijske spremembe).Healthy relationships are not those with no conflicts, but one in which conflicts are successfully resolved. Police officers - in addition to the usual conflicts of common people - also face specific conflicts that arise precisely because their profession. These conflicts are varied: between work and family life, between expectations and reality, role conflict, political conflict, ethical conflict, the conflict in the exercise of powers. The correct response to conflict depends on personal style of coping with conflicts, but it is more important to build an organization that knows how to cope with conflicts than to transform the personalities of police officers. Such organizational measures are: clear hierarchy, clear responsibility, participation in change, the appropriate equipment. Management of some conflicts is defined by legal acts, for the other the solution depends on the ability of managers and individual police officers. To cope with the psychological conflicts there are the 24-hour intervention and the psychological support system of police representatives available. Police officers should be better trained in conflict managementparticularly in tolerant communication and tolerant organizational culture. Some measures for managing conflicts are already available to police officers, some organizational support should be even better (mandatory psychological counseling, organizational changes)