The role of dispatching services in emergency medical care

Dispečerska služba je v zdravstvu še dokaj mlada veja, vendar prevzema eno od najpomembnejših vlog. Navzven je njena vloga neopazna, v praksi pa pomeni ključni element pri kvalitetnih in uspešnih intervencijah. Dr. Jeff Clawson je prvi, ki se je začel s to problematiko ukvarjati v zdravstvu. Leta 1977 je predstavil prve protokole za nudenje nujne medicinske pomoči po telefonu in postavil smernice za razvoj kvalitetnih in učinkovitih protokolov, ki se uporabljajo za teren. Samo tri leta kasneje so pričeli izhajati strokovni članki na temo dispečerstva in s tem ustvarili pogoje, da se je dispečerstvo začelo uveljavljati kot znanstvena panoga. Dispečerstvo je ena od služb večjega organizacijskega sklopa, ki se imenuje predbolnišnična nujna medicinska pomoč. Ta vključuje sprejem klica, odpošiljanje ustrezne ekipe, intervencijo na terenu, odvoz in predajo pacienta v ustrezno oskrbo na sekundarnem ali po potrebi na tercialnem nivoju. Ves ta postopek pa vodi in koordinira ena oseba, to je človek, ki je ustrezno usposobljen in opravlja delo dispečerja.The dispatching service in the health service is relatively young branch but is taking one of the most important roles. Externally, its role is undetectable, but in practice it is a key element for quality and successful interventions. Dr. Jeff Clawson was the first to start dealing with this issue in health care. In 1977 he introduced first protocols for providing emergency medical assistance over the phone and set guidelines for the development of quality and effective protocols for interventions. The scientific articles on dispatching started to be published only three years later and the conditions for dispatching service as a scientific discipline were created. The dispatching is one of the services of a larger organizational scheme, which is called prehospital emergency medical assistance. It includes receiving a call, dispatching an appropriate team to intervene on the ground, transporting and delivering the patient into the adequate care on either secondary or if necessary, tertiary level. The entire procedure is run and coordinated by one person, a dispatcher who is properly qualified and skilled