Bussiness process reengineering in UniCredit Bank of Slovenia

Namen magistrskega dela je bil z metodo prenove poslovnih procesov predstaviti izbran proces v UniCredit Banki Slovenije d.d. S pomočjo časovne analize smo na obstoječem stanju ugotovili pomanjkljivosti oziroma vzroke in posledice problemov, ki se pojavljajo v procesu ter ga na podlagi predlogov za izboljšave tudi prenovili. Teoretičen del je zajemal opis področij, ki se navezujejo na prenovo poslovnih procesov in jih je mogoče zaslediti pri domačih in tujih avtorjih. Predstavili in opisali smo teoretična izhodišča o fazah prenove, vzrokih in ciljih prenove, spoznali, kateri so kriteriji za prenovo ter kaj pomeni modeliranje poslovnih procesov. V aplikativnem delu smo opisali obstoječe in prenovljeno stanje procesa v tekstovni obliki, za grafični prikaz obeh procesov pa je bilo uporabljeno programsko orodje Aris. V zaključku smo potrdili v uvodu postavljeno hipotezo ter ugotovili, da prenovljen proces poveča učinkovitost in zmanjša obremenitve pri zaposlenih, predvsem pa skrajša čase poteka nekaterih aktivnosti.The purpose of the master\u27s thesis was to present the chosen process in the UniCredit Bank d.d. of Slovenia by using the BPR (Business process re-engineering) method. With time-domain analysis of the current state we found deficiencies, causes and consequences of the problems that arise in the process. We renovated them on the basis of the proposals for improvement. Theoretical part consisted of a description of the areas that relate to the renovation of business processes and can be found in domestic and foreign literature. We presented and described the theoretical basis of the reform stages, the causes and aims of renovation, got acquainted with the criteria for renewal and we learnt what it means to model business processes. In the applicative part, we examined the existing and renovated state of the process in the text form. For the graphical representation of both processes we used ARIS software tool. In conclusion, we confirmed the hypothesis raised in the introduction, and established that a renovated process increases efficiency and reduces the burden on employees, but most of all, it firmly shortens the duration of some activities