STRESS IN THE WORK ENVIRONMENT OF THE MARIBOR INSURANCE COMPANY

Stresa v delovnem okolju je vedno več. Povečal se je predvsem zaradi vedno večjih zahtev, ki jih imajo delodajalci do zaposlenih (hitre spremembe v delovnem okolju, tekmovanja in stremljenja k visokim delovnim rezultatom ...). Stres pa ni prisoten samo na vodstvenih delovnih mestih, temveč pri vseh delovnih situacijah. V magistrskem delu smo proučevali stres v delovnem okolju v podjetju Zavarovalnica Maribor. Magistrsko delo smo razdelili na teoretični in empirični del. V teoretičnem delu smo se osredotočili na teorijo o stresu, stresu v delovnem okolju, vzrokih in na to, kako stres preprečiti. V empiričnem delu smo izvedli raziskavo o stresu v delovnem okolju v podjetju Zavarovalnica Maribor. Z analizo stresa v izbranem podjetju smo želeli ugotoviti, če je v Zavarovalnici Maribor prisoten stres, ali je stopnja stresa močnejša pri zaposlenih na terenu (prodajni svetovalci) ali med zaposlenimi v podpornih službah in ali starost ter spol zaposlenih vplivata na stopnjo stresa. Rezultati raziskave so pokazali, da je delo v Zavarovalnici Maribor stresno, vendar pa posamezna delovna mesta niso stresna. To pomeni, da je stres na splošno prisoten, saj na to vplivajo tudi drugi dejavniki iz okolja. Da so se posamezna delovna mesta pokazala kot nestresna, je posledica tega, da v anketo niso bili vključeni zaposleni, ki delajo na višjih delovnih mestih, saj bi potem bili rezultati bistveno drugačni. Zanimivo je tudi to, da stopnja stresa v Zavarovalnici Maribor ni odvisna od spola zaposlenih, prav tako ne obstaja povezava med starostnimi skupinami in stopnjo stresa, ter da vrsta zaposlitve ne vpliva na stopnjo doživljanja stresa.The level of stress in the working environment is constantly increasing. This rise is to be ascribed to increasingly high expectations that have been placed on employees (rapid changes in the workplace, high competition and high achievement striving,..) Stress, however, is not only present in leadership positions, but in all work situations. In the following master thesis, workplace stress has been studied in Maribor Insurance Company. The thesis has been divided into a theoretical and an empirical part. In the theoretical part, the main focus has been placed on the theory of stress, stress in the workplace, as well as on factors that cause stress and methods to avoid it. The empirical part of the thesis presents the research on workplace stress performed in Maribor Insurance Company. The analysis has been carried out in order to assess the presence of stress in Maribor Insurance Company, to find whether sales consultants show higher levels of stress than the employees in support services, as well as to determine the influence of gender and age on the stress level. Results have shown quite a high level of stress present in the working environment of the Maribor Insurance Company. Individual job positions, however, did not show much stress. This means that stress is generally present in the company atmosphere, coming from other sources and leaving individual positions predominantly stress-free. The reason for such a result comes from the fact that employees working on senior posts were exempt from the investigation. Their inclusion in the research would considerably change the results. Another interesting fact is that the level of stress does not depend on the age of an employee or his type of employment