ANALYSIS OF EMPLOYEE SATISFACTION IN GORENJSKE LEKARNE

V sodobni družbi predstavlja človeško delovanje najpomembnejši dejavnik gospodarskega razvoja in poslovanja vsakega podjetja. Glede na to, da večino dneva preživimo na delovnem mestu, je še toliko bolj pomembno, kako se počutimo v delovnem okolju, kako se razumemo s sodelavci in vodstvom ter predvsem, koliko sebe smo pripravljeni žrtvovati na delovnem mestu za doseganje višjih ciljev in boljših rezultatov podjetja. Diplomska naloga je razdeljena na dva sklopa. V teoretičnem delu smo razložili pojme, vezane na zadovoljstvo zaposlenih, ki so pripomogli k lažjemu razumevanju raziskovalnega dela. Opredelili smo pojem, preučevanje, merjenje in spreminjanje organizacijske klime v organizaciji. Na osnovi tega smo v nadaljevanju predstavili vpliv organizacijske klime na zadovoljstvo zaposlenih. V nadaljevanju smo opredelili zadovoljstvo zaposlenih, dejavnike, ki vplivajo na zadovoljstvo zaposlenih ter metode merjenja zadovoljstva zaposlenih. Predstavili smo tudi odnos med zadovoljstvom zaposlenih in motivacijo. Podrobno smo tudi razčlenili, po raziskavah sodeč, najpomembnejše in za zadovoljstvo z delom ključne lastnosti delovnega mesta. Preučili smo tudi primere raziskav različnih podjetji, do kakšnih rezultatov so prišli ter kakšne ukrepe so uvedli. Izpostavili smo tudi absentizem in fluktuacijo kot posledici nezadovoljstva. Drugi del diplomske naloge je namenjen spoznavanju javnega zavoda Gorenjske lekarne. Posega v zgodovino organizacije, predstavitev lekarniške dejavnosti ter kadrovsko strukturo podjetja. V nadaljevanju diplomske naloge je predstavljena raziskava zadovoljstva zaposlenih v Gorenjskih lekarnah. Raziskava je bila opravljena s pomočjo anketnega vprašalnika. Na podlagi dobljenih rezultatov smo ugotovili, da so zaposleni nezadovoljni s plačo, nagrajevanjem ter napredovanjem. V zaključku so podani predlogi za različne aktivnosti, ki bodo omogočile doseganje učinkovitejšega dela na področju ravnanja z ljudmi ter bodo vzpodbuda za naprej.Human activity presents the most important factor of economic development and managing of every company in the modern society. Accordingly, we spend most of the days at work. Therefore, it is very important how we feel in the working environment, how we get along with our coworkers and our management, and above all, how much of ourselves we are willing to sacrifice for work at work to achieve higher goals and better results of the company. The diploma thesis has been divided into two sections. There have been some terms explained in the theoretical part of the thesis in connection with employees’ satisfaction which help with better understanding of the research work. We have defined the concept, research, measurement, and changing of organizational climate at the organization. According to this, we have presented satisfaction of the employees, factors which affect their satisfaction, and methods of measuring the employees’ satisfaction. We have presented the relationship between satisfaction of the employees and motivation. According to some researches, we have dismembered some of the most important key factors for satisfaction at work. We have studied some examples of researches of different companies, their results, and the steps they have introduced. We have exposed absenteeism and fluctuation as the consequences of dissatisfaction. The second part of the diploma thesis has been intended for insight of the public institution Gorenjska pharmacies. It presents history of the organization, pharmaceutical activities, and cadre structure of the company. The research of the employees’ satisfaction at Gorenjska pharamacies has been presented in continuation. The research has been done by the help of a questionnaire. According to the results, we have found out that the employees are dissatisfied with their salaries, rewards, and promotions. In conclusion, there have been some suggestions for different activities presented which will enable more efficient work at the area dealing with people and will give some encouragement for further steps