WORK PROCESS ANALYSIS AND JOB SYSTEMIZATION IN COMPANY DIMNIKARSTVO DOVRTEL, D.O.O.

POVZETEK Dimnikarstvo je zadnja leta podvrženo nenehnim zunanjim vplivom, ki so posledica tehnološkega napredka na področju ogrevanja, varstva okolja, političnih sprememb v državi, socialnih razmer prebivalstva, sprememb v šolstvu ter slabše publicitete v medijih. Če želijo podjetja nadaljevati tovrstno dejavnost, se morajo tem spremembam ustrezno prilagoditi. Dimnikarstvo Dovrtel, d. o. o., je poleg teh sprememb zaradi povečanega obsega dela moralo izvesti tudi širitev podjetja oz. dodatno zaposlovanje, kar vpliva na dosedanjo organiziranost podjetja in ustvarja nova delovna mesta. Zato se je podjetje odločilo prenoviti organizacijsko strukturo, redefinirati delovne procese in delovna mesta ter izdelati sistemizacijo delovnih mest, ki bo v oporo tako zaposlenim pri vrednotenju njihovega dela in kariernega razvoja kakor tudi podjetju kot vsestransko organizacijsko in managersko orodje. Prav tako bo treba za lažje delo vseh zaposlenih in preglednejše poslovanje delovne procese znotraj podjetja standardizirati, jih sprejeti kot interni akt ter pozneje prepisati v preprostejšo obliko – sestaviti bo treba t. i. brošure, v katerih bodo zahteve in navodila za posamezno delovno mesto. S tem se bodo odpravile možne zadrege iz preteklosti in pojasnile novosti pri zaposlenih, veliko lažje pa bo predstaviti obseg dela tudi novim kadrom. Diplomsko nalogo smo izvedli z analizo procesov, ki je temelj za novo določitev zahtev in sistemizacijo delovnih mest. Prav tako smo sestavili ocenjevalno lestvico za vse zaposlene v podjetju, v kateri smo ugotavljali njihove dejanske kompetence in jih primerjali z zahtevanimi. Na tej osnovi je mogoče oceniti njihovo trenutno poznavanje delovnega mesta (naloge, dolžnosti, odgovornosti) in njihovo delovno učinkovitost.ABSTRACT Chimney sweep services in recent years have undergone constant external influences, which are a product of technological advances in heating, environmental, political changes in the country, the social conditions of the population, changes in education and the lack of publicity in the media. All companies that wish to continue with this activity should adjust to these changes accordingly. In addition to these changes, due to an increasing volume of work, Dimnikarstvo Dovrtel, d.o.o. also had to carry out an expansion of the company and additional employment. This affects the previous organization of business and creates jobs. For these reasons, the company decided to rebuild the organizational structure, redefine work processes and jobs and to make job analysis. This will support the employees in evaluating their work and career development as well as undertaking a comprehensive organizational and managerial tools. It will also facilitate the work of all employees and transparent working processes operating within the company that need to de standardized. They will take them as an internal document and copy them later in a simpler form - they will need to draw brochures, which will cover the requirements and instructions for each job. This will eliminate the potential dilemmas from the past and explain the news to the employees. Presenting a scope of work to new employees will be much easier. Diploma thesis was conducted through process analysis, which was founded for a new determination of the requirements and job analysis. We also drew up an assessment scale for all employees in the company, which was used to determine their actual competence and compared them with the required. On this basis it is possible to assess their current knowledge of the job (tasks, duties, responsibilities) and their work efficiency