INTRODUCTION OF QUALITY OPERATING SYSTEM ISO 9001:2000 IN COMPANY ENERGA D.O.O.

Za obstoj podjetja na globalnem trgu mora le-to dosegati kakovost na vseh področjih poslovanja. Kakovost pa mora biti usmerjena na trg, saj jo določajo kupci. Za doseganje kakovosti si podjetja pomagajo s standardi kakovosti, med katerimi je tudi ISO 9001:2000. Namen diplomskega dela je predstaviti možnosti uvajanja standarda kakovosti ISO 9001:2000 v podjetje Energa d.o.o.. V nalogi sem predstavila podjetje, njegovo organizacijsko zgradbo ter glavne procese. Stanje podjetja sem primerjala z zahtevami standarda in predlagala ukrepe, ki bi zadostovali zahtevam standarda. Ob uvedbi standarda bi podjetje lahko doseglo večjo odgovornost in zavezanost zaposlenih, boljšo izrabo virov, večjo doslednost storitev, manj odpadkov zaradi napak na storitvah, širše tržne možnosti, nenehno izboljševanje kakovosti in ne nazadnje večji dobiček. Seveda pa je ob uvedbi standarda podjetje izpostavljeno določenim pastem, kot so pomanjkanje časa pri uvajanju standarda, izbira zunanjih sodelavcev, napačna interpretacija standarda, ne sprejemanja kakovosti poslovanja s strani zaposlenih in povečan obseg dokumentacije podjetja. A kljub temu več stvari govori v prid standardu.The company should provide quality in all areas of business for survival in the global market. Quality should be aimed at the market, as determined by the buyers. To achieve the quality companies are supported with quality standards, including the ISO 9001:2000. The purpose of this study is to represent the possibilities of introducing the quality standard ISO 9001:2000 for the company Energa Ltd. In the thesis I presented in this work are the company\u27s organizational structures and main processes in this company. I compared the situation of the company with the standard requirements and proposed measures that would suffice the requirements of the standards. With the introduction of this standard the company could achieve greater responsibility and commitment of employees, better use of resources, greater consistency in service, less waste due to errors in services, wider market opportunities, continuous quality improvement and ultimately greater profits. Of course, the introduction of the standards of the company is exposed to certain traps, such as lack of time in implementing the standards, the choice of external partners, an erroneous interpretation of the standards, without taking the quality of operations by employees, and increased volume of business documentation. Yet more things speak in favor of standards