THE COMMUNICATIVE SATISFACTION IN RETIREMENT HOME-DOM LIPA

V diplomski nalogi sem teoreticno opredelila osnovne pojme vezane na komuniciranje, navedla sem posebnosti komuniciranja v zdravstveni negi, opisala pojem komunikacijsko udobje ter osnovne pojme teorije izbire. Vprašanja raziskave so vezana na uporabo povezujocih in pogubnih navad v komunikaciji, kot jih opredeljuje teorija izbire. Zaposleni Doma Lipa so ocenjevali komunikacijo z vodjo, sodelavci in stanovalci. Z raziskavo sem želela ugotoviti: • ali vodja v komunikaciji s podrejenimi uporablja grožnje in kaznovanje, • ali vodja v komunikaciji s sodelavci uporablja kritiko, • ali se vodja v komunikaciji s podrejenimi poslužuje poslušanja in dogovarjanja, • ali se zaposleni pritožujejo nad sodelavci, • ali so zaposleni kriticni do sodelavcev, • ali sodelavci v vsakodnevni komunikaciji uporabljajo dogovarjanje in poslušanje, • ali se stanovalci doma pritožujejo nad zaposlenimi in jih kritizirajo, • ali je v vsakodnevnem odnosu zaposlenih s stanovalci prisotna terapevtska komunikacija, ki sloni na spoštovanju in zaupanju. Iz podatkov dobljenih z raziskavo ugotavljam, da vodja v komunikaciji s sodelavci ne uporablja groženj in kaznovanja, obcasno se pritožuje ali nerga. Najveckrat se poslužuje dogovarjanja, zaposlenim zaupa in jih podpira. Zaposleni v komunikaciji s sodelavci uporabljajo nerganje, dogovarjanje in poslušanje. Glede na mnenje zaposlenih, je med njimi in stanovalci prisotna terapevtska komunikacija, spoštljiv in zaupljiv odnos.In the work of my diploma I theoretically defined the basic ideas in connection with communication and also communication within nursing care, description of the communication comfort, and primary ideas of the theory of choice. The questions of research are connected with the use of caring and deadly habits, as in the communication likened within the theory of choice. The employees at the residential home "Lipa" were evaluated for their communication skills, with their leader, co-workers, and the residents. With this research I wished to ascertain: • if the leader in communication with employees uses threats and punishment. • if the leader in communication use criticism with co-workers. • if the leader in communication uses listening and negotiation skills with co-workers. • do the employees complain about their co-workers. • are the employees critical of their co-workers. • if the co-workers are, on an every-day basis, using negotiation and listening skills. • if the residents in the home are complaining, and criticising the employees. • if the every-day relationship between the employees and the residents is based upon therapeutic communication, relying on respect and trust. With the research I ascertained that the leader in communication, with employees doesn\u27t use threats and punishment, occasionally complaining and criticising. Mostly the leader, in communication with the co-workers,employs negotiation skills, a trusting working relationship and support. The employees, in communication with their co-workers use complaining, negotiations and listening skills. It appears that the relationship between the employees and residents with the presence of communication therapy is respectful and trusting