MOBBING AS A CONSEQUENCE OF CONFLICTS AT THE WORKPLACE

Konflikti so posledica ali rezultat različnosti interesov, ciljev, mnenj posameznikov in skupin, pa tudi oviranja za njihovo doseganje. Pomembno je, da njihov izvor in vrste dobro poznamo, saj nam to lahko bistveno pripomore pri ravnanju z njimi in njihovem reševanju. Mobing je nadlegovanje, trpinčenje, ustrahovanje, psihično nasilje na delovnem mestu. O mobingu govorimo, kadar se neprimerno ravnanje na delovnem mestu večkrat in dlje časa ponavlja ter ogroža zdravje in varnost zaposlenih. Vzrokov za nastanek mobinga je veliko, med njimi tudi konflikt. Mobing lahko nastane kot posledica konflikta na delovnem mestu oziroma kot stopnjevan konflikt. Magistrsko delo zadeva področje konfliktov in mobinga na delovnem mestu ter njuno medsebojno povezavo. Razdeljeno je na dva dela, teoretični in empirični del. Prvi del teoretičnega dela je namenjen področju konfliktov. Na začetku poglavja o konfliktih je pojasnjeno, kaj pravzaprav je konflikt, temu sledi predstavitev vzrokov za nastanek konflikta in posamezne vrste konfliktov. Predstavljene so tudi posledice konflikta, njegov proces nastanka, načini ravnanja s konflikti in njihovo razreševanje. Drugi del teoretičnega dela je namenjen področju mobinga. V uvodu tega poglavja je opredeljen pojem mobing, nato so, predstavljeni vzroki za nastanek mobinga, njegove posledice ter vrste in oblike. Predstavljen je tudi proces nastanka mobinga in možni načini za njegovo preprečevanje. V zadnjem delu teoretičnega dela je predstavljena raziskava Kliničnega inštituta za medicino dela, prometa in športa ter zakonodaja, ki ureja področje mobinga v Sloveniji in Evropski uniji. V empiričnem delu magistrskega dela je predstavljena raziskava, ki je bila opravljena med zaposlenimi v poslovni skupini X. Z raziskavo smo ugotavljali prisotnost, vzroke, posledice konfliktov in mobinga v poslovni skupini X ter njihovo preprečevanje in reševanje. V tem delu magistrskega dela je predstavljena tudi analiza raziskave in preverjanje hipotez.Conflicts appear as a consequence or as a result of different interests, goals, opinions between individuals and groups and may also appear when achieving them. It is very important that we know its source and type, because that may essentially help us with dealing and solving it. Mobbing is harassment, torture, intimidation, psychic violence at the workplace. We can talk about mobbing when inappropriate behaviour at the workplace repeats for several times and for longer period of time and threats the health and the safety of employees. Causes for mobbing to emerge are many, among them is also conflict. Mobbing can occur as a consequence of a conflict at the workplace or as an increased conflict. Master’s degree concerns an area of conflicts and mobbing at the workplace and their mutual connection. It is divided in to two parts: theoretical and empirical part. The firs section of theoretical part it is meant for the area of conflicts. At the beginning of the chapter about conflicts there is an explanation what a conflict actually is, followed by the presentation of the causes for conflicts to emerge and different types of them. There are also presented the consequences of the conflict, its process of arising and ways to deal and resolve it. The second section of the theoretical part is meant for the area of mobbing. There is a definition of mobbing as the introduction to this chapter, followed by the causes for mobbing to arise, their consequences and different types of it, the same as chapter about conflicts. The process of rising mobbing and possible ways for its prevention is also presented. In the last section of theoretical part is presented the research of Clinical Institution for medicine, traffic and sports and legislation that arranges the area of mobbing in Slovenia and in European Union. In the empirical part of the master’s degree is presented the research that was made among the employees in business group X. We were determining presence, causes, conflicts and mobbing consequences in the business group X and how to prevent and solve them. In this part of the master’s degree is also presented the analysis of the research and verification of hypotheses