MICROSOFT DYNAMICS CRM AND CISCO IP TELEPHONY

Microsoft Dynamics CRM je le ena od mnogih rešitev CRM, ki se iz dneva v dan bolj izpopolnjuje in postaja prijaznejša za uporabnike. Na trgu je še mnogo drugih konkurenčnih rešitev programskega orodja CRM. Tako je tudi Ciscova IP-telefonija le ena od mnogih ponudnikov te tehnologije. IP-telefonija bo počasi spodrinila navadno telefonsko linijo, saj je veliko cenejša in ponuja še mnogo dodatnih funkcionalnosti. Le lepa beseda in dobra komunikacija sta potrebni, da stranko zadovoljimo in se bo vrnila. Še več, pripeljala nam bo tudi druge, nove stranke. Podjetje mora svojim zaposlenim zagotoviti dobro orodje za delo s strankami in dobiček je zagotovljen.Microsoft Dynamics CRM is just one of many CRM solutions, which improves daily and becoming more and more user friendly. There are many rival solutions of this software tool on the market. That is also the case with Cisco IP telephony, that is just one of many bidders providing IP telephony products. This technology will slowly displace regular phone lines because they are very low - cost and they are offering a lot of additional funcionalities. Only one kind word and good communication are required, that we produce satisfied and returning clients. Even more, those clients wil bring several more new clients. Company must assure its employees a good instrument for working with customers and profit will be ensured