CONFLICT RESOLUTION AT WORK

Konflikt pomeni spor, boj, prepir, nasprotovanje, nesoglasje. Je proces, pri katerem hoče ena stran odstraniti drugo bodisi tako, da uniči, ali pa tako, da jo napravi neučinkovito. V diplomski nalogi smo predstavili, kako se zaposleni soočajo s konfliktno situacijo ter kakšni so načini za razrešitev konflikta. Konflikti na delovnem mestu izbruhnejo zaradi navzkrižja interesov in soodvisnosti. Njihovo reševanje ni preprosto, zato moramo upoštevati nekatera temeljna pravila. Vzroke za konflikte med sodelavci pogosto najdemo v drugačnem razumevanju, prepričanju, stališču, vrednotenju določenih vsebin in problemov, na katerih skupaj delamo. V drugem delu smo raziskovali, kako ljudje oziroma anketiranci razumejo besedo konflikt, kateri so poglavitni vzroki, posledice ter rešitve nastanka konflikta. Z raziskavo smo ugotovili, da se anketiranci srečujejo s konflikti tako v podjetju kot v vsakdanjem življenju, ter da jih poskušajo na ustrezen način in čim hitreje rešiti.SUMMARY The conflict means a dispute, fight, quarrel, opposition, disagreement. It is a process in which one party wants to remove the other by destroying it or make it ineffective. In this thessis we present how the employees are faced with the conflict situation and what are the ways to resolve a conflict. Conflicts erupt in the workplace because of the conflict of interests and interdependence. Their resolution is not simple, so we have to consider some basic rules. The causes of conflicts between staff are often in different understanding, belief, position, content and evaluation of certain problems on which they work together. In the second part, we researched how respondents understood the word conflict, which are the main causes, consequences and solutions to the formation of the conflict. The research revealed that respondents are confronted with the conflicts in everyday life and also in the company in which they work