COMMUNICATION AND WORK SATISFACTION AS PART OF QUALITY NURSING CARE

V diplomskem delu s področja zdravstvene nege smo ugotavljali, v kakšni povezanosti sta komunikacija in zadovoljstvo na delovnem mestu, kar vpliva na zagotavljanje kakovostne zdravstvene nege. Diplomsko delo je sestavljeno iz dveh delov. V teoretičnem delu so najprej povzeti temeljni elementi komunikacije in spoznanja o njej. Prav tako je obravnavana komunikacija v procesu zdravstvene nege. Nadalje je opredeljen pojem zadovoljstva na delovnem mestu in dejavniki, ki vplivajo na to. V raziskovalnem delu smo ugotavljali, ali obstaja med komunikacijo in zadovoljstvom na delovnem mestu medsebojna povezanost. Torej, želeli smo ugotoviti, v kakšni povezanosti sta zadovoljstvo na delovnem mestu in obseg komuniciranja med člani negovalnega tima, zadovoljstvo na delovnem mestu in obseg znanja o komunikaciji za zagotavljanje kakovostne zdravstvene nege. Nadalje smo želeli ugotoviti ali obstaja povezanost med zadovoljstvom na delovnem mestu in pogostostjo obravnavanja dilem in konfliktov. Nazadnje smo ugotavljali, ali je tudi obseg pisnega dokumentiranja na delovnem mestu in obseg časa za pogovor s pacienti v povezanosti. Ugotovili smo, da sta obseg komuniciranja, pogostost obravnavanja dilem in konfliktov ter zadovoljstvo na delovnem mestu v medsebojni povezanosti, kar pa ne bi mogli reči za medsebojno povezanost med zadovoljstvom na delovnem mestu in obsegom znanja o komunikaciji. Raziskava je bila izvedena v Univerzitetnem kliničnem centru Maribor, na šestih izbranih oddelkih in sicer med izvajalci zdravstvene nege. Na koncu smo dobljene rezultate preverili s pomočjo štirih hipotez, ki so nas pripeljale do želenih odgovorov. Ti so nam povedali, da je komunikacija še kako pomemben del zdravstvene nege, ter da je tudi zadovoljstvo na delovnem mestu zelo pomembno, saj se njun preplet kaže v kvalitetni zdravstveni negi.Our graduation thesis from the field of nursing care was aimed at investigating the relationship between organizational communication and work satisfaction, which affects the provision of quality nursing care. Our thesis consists of two parts. In the theoretical part basic elements of the communication are given. Further, communication in the nursing care is considered, and the concept of work satisfaction and factors influencing it are described. In the research part we investigated the interrelationship between communication and work satisfaction. We wanted to determine the relationship between the work satisfaction and the extent of communication among nursing team members, and also how the work satisfaction and the knowledge of communication affect the provision of quality nursing care. Furthermore we wanted to find out whether there is is relationship between work satisfaction and frequency of sorting out dilemmas and conflicts. Finnaly, we investgated the effects amount of written documentation and the time available for communication with patients. It was established, that there is interrelationship among the eytent of communication, frequency of sorting out dilemmas and conflicts, and work satisfaction, whereas the extent of knowledge of communication and the work satisfaction are not interrelated. The survey was conducted in the University Clinical Centre of Maribor, in six selected sections beetwen nursing care providers. On the end we validate the results obtained with the help of the four hypotheses that have lead us to the desired answers. This answers told us that the communication is an important part of nursing care, and that is also the work satisfaction is very important, because their mix is shows in the quality nursing care