INFORMATION SYSTEM OF CENTER FOR SOCIAL WORK MURSKA SOBOTA

Večina javnih ustanov uporablja informacijske sisteme za lažjo, hitrejšo in kakovostnejšo obdelavo podatkov. Namen diplomske naloge je osnovno razumevanje koncepta informacijskega sistema Centra za socialno delo Murska Sobota, ki so ga začeli uporabljati ob vpeljevanju e-poslovanja v javno upravo. Namen raziskave je bil ugotoviti zadovoljstvo uporabnikov informacijskega sistema na Centru za socialno delo Murska Sobota. Analiziral sem kako so zaposleni zadovoljni z vsebinami modulov v katerih delajo. Kako so zadovoljni z uporabniškim vmesnikom, z izmenjavo podatkov in kakšna je po njihovem mnenju odzivnost informacijskega sistema. Glavne ugotovitve raziskave: • večina zaposlenih uporablja program ISCSD, • zaposleni so zadovoljni s sistemom v katerem delajo, • največje nezadovoljstvo je z izmenjavo podatkov, ter z odzivnostjo sistem, • strankam ni potrebno prinašat vsa potrdila kot nekdaj, ker določene podatke zaposleni dobijo prek izmenjave podatkov.Most public institutions use information systems to facilitate faster and better data processing. The purpose of Thesis is to achieve a basic understanding of the concept of Information System Center for Social Work Murska Sobota, which occurred at the introduction of e-commerce in Public Administration. The aim of the study was to determine the information system user satisfaction at the Center for Social Work in Murska Sobota. I analyzed the employees satisfaction with the contents of the modules in which they perform. How they are satisfied with the user interface, data exchange, and what is their opinion about the responsiveness of the information system. The main findings of research: • the majority of employees uses the program ISCSD, • employees are satisfied with the system in which work, • the maximum dissatisfaction is with the information exchange , and the system responses , • parties are not required to physically deliver all the certificates as before, because certain information are delivered through the information exchange embedded in the information system