COMMUNICATION SATISFACTION WITHIN THE COMPANY DOMPLAN D.D.

Besedo komunikacija oziroma komuniciranje si lahko predstavljamo na več načinov. Najbolj običajna je verbalna komunikacija, vendar, ali tudi pove največ? Poznamo tudi neverbalno komunikacijo - kot pravi pregovor: »Kdor molči, desetim odgovori.« Pa to res drži? Lahko bi si postavili več vprašanj, kar se tiče komunikacije, a na vsa je težko odgovoriti. Ob pridobivanju znanja v srednji šoli in nato na fakulteti o tem, kaj komunikacija je, kako mora potekati, kaj je prav in kaj ne, si predstavljaš, kako naj bi komunikacija potekala na bodočem delovnem mestu, kjer si želiš delati. Realnost pa te večkrat pripelje v popolnoma drugačno situacijo. Zopet se vprašaš, kaj narediti, se prepustiti že utečenemu toku komunikacije, ali porabiti nekaj svojega znanja in ljudem pokazati še druge načine komuniciranja. V podjetju Domplan d.d., kjer sem zaposlena, sem opazila pomanjkanje komunikacije med zaposlenimi. Ne vem ali je morda to le moje opažanje, ali ne? Zato sem videla priložnost, da na to temo napišem diplomsko nalogo. V teoretičnem delu sem na kratko opredelila, kaj so skupine v organizaciji, kakšne skupine poznamo, kako delujejo, itd... Nato pa še bistveno, brez česar nobena skupina ne more delovati: komunikacija - kakšne vrste, vidike, procese ter motnje komunikacije poznamo. Za konec pa še nekaj besed o zadovoljstvu in motivaciji zaposlenih. V empiričnem delu je bila opravljena anketna raziskava, v katero so bili vključeni vsi zaposleni v Domplanu d.d.. Odgovarjali so na 11 anketnih vprašanj dveh različnih sklopov, in sicer: · prvi sklop vprašanj se je nanašal na temo komuniciranje na splošno ter komuniciranje v podjetju· drugi sklop vprašanj so bila demografska vprašanja. V zaključnem delu naloge sem želela ugotoviti povezave med zadovoljstvom s komuniciranjem in zadovoljstvom v podjetju na več področjih. Postavila sem pet hipotez, s katerimi sem ugotavljala povezanost med zadovoljstvom s komuniciranjem in splošnim zadovoljstvom v podjetju, med zadovoljstvom s komuniciranjem in uspešnostjo pri delu, med zadovoljstvom s komuniciranjem in splošnim zadovoljstvom na delovnem mestu, predvidevala sem, da so zaposleni v podjetju Domplan d.d. relativno nezadovoljni z načinom in obsegom komunikacije in da je zadovoljstvo z načinom in obsegom komuniciranja odvisno od demografskih dejavnikov.The term communication could be interpreted in many ways. The most common one is the verbal communication, but is it really most expressive? There is also non-verbal communication – as the saying goes: “the less said, the better.” But how close is it to the truth? There are several issues that address the area of communication, but it is difficult to treat them all at once. After obtaining knowledge and communication skills at school and faculty, and after understanding communication processes and patterns, one believes that working environment should provide ideal communication patterns. The reality usually brings about unexpected situations. Therefore one is faced with a challenge whether to go with the flow of the existent communication patterns or to use the skills to show the environment other ways of communication. In Domplan d.d., the company I work for, I have noticed lack of communication between the employees. Therefore I have decided to use this observation as an opportunity to explore the issue and discuss it in my diploma paper. The theoretical part of the paper discusses organization, different groups, patterns … And most important communication that is essential for the development of each group. I have explored the following issues of communication: types, aspects, processes and obstaclesas well as communication satisfaction and motivation of the employees. The empirical part of the paper includes research questionnaire that has involved all the employees of Domplan d.d. company. The questionnaire of 11 questions of two different categories has investigated the following: • issues about communication in general and communication in the company, • demographic issues. The concluding part of the paper treats links between communication satisfaction and satisfaction in the company on several areas. I have defined five hypotheses that explore links between: communication satisfaction and satisfaction in the companycommunication satisfaction and effectiveness at workcommunication satisfaction and satisfaction at working post. I have anticipated that employees at Domplan d.d. company are relatively unsatisfied with the method and scope of communicationand that satisfaction with the method and scope of communication depends on demographic elements