EDUCATION OF INSURANCE REPRESENTATIVES IN THE INSURANCE COMPANY ADRIATIC SLOVENICA D.D.

Ko sem se odločala za temo diplomske naloge, mi je pri odločitvi pomagalo dejstvo, da sem na zavarovalnici Adriatic Slovenica d.d. zaposlena že štiri leta kot zavarovalna zastopnica. V tem času sem imela veliko izobraževanj in usposabljanj, zato sem se odločila, da bom to tudi predstavila v svoji diplomski nalogi. V diplomski nalogi sem tako preučila, kako poteka izobraževanje zavarovalnih zastopnikov v zavarovalnici Adriatic Slovenica d.d. od samega začetka zaposlitve dalje. V teoretičnem delu sem se osredotočila na pomembna področja, na osnovi katerih bo bralec lažje razumel raziskovalni del diplomske naloge in ugotovitve. Področja zajemajo nekaj osnovnih dejstev izobraževanja in usposabljanja, kot so: oblike in cilji, naloge, procesi, namen, načrti, financiranje, potrebe, organizacija ter izvedba izobraževanj. V raziskovalnem delu sem se osredotočila na sedanje stanje izobraževanj zavarovalnih zastopnikov v zavarovalnici Adriatic Slovenica d.d. S pomočjo ankete sem želela ugotoviti ali je sedanji sistem izobraževanj zadovoljiv in na katerih področjih zavarovanj je premalo izobraževanj. Na koncu naloge sem dodala ugotovitve in predloge izboljšav.SUMMARY When I was considering on the topic for my diploma I thought that work experience which I have got in last four years would be good idea for discussing in my diploma. I have been working for insurance company Adriatic Slovenica d.d. as insurance agent last four years. In this time this company provided me many educations and qualifications. And because of this I decided to show this in my diploma. I studied how educatoion of insurance agents is organized in company Adriatic Slovenica d.d.. In theoretical part I have focused on key points, which will help reader for easier understanding the research and the findings of this diploma. The key points comprehend some important facts of educations and qualifications, such us: forms, objects, tasks, process, purpose, plans, financing, needs for educating, organization and realization of education. In the research part I have focused on existent situation of education of insurance agents in insurance company Adriatic Slovenica d.d.. With survey I wanted to assess, if the current sistem of education is satisfied, and on which area of insurance there is not enough education. In the end of my diploma, there are some findings and suggestions for improvement