Ways of solving conflicts in chosen organization

POVZETEK Skozi celotno diplomsko delo bomo skušali ugotavljati, kakšne načine konfliktov poznamo. Ker je reševanje konfliktov precej širok pojem in je prisoten v našem vsakdanjem življenju, se bomo osredotočili samo na načine reševanja in na njihovo reševanje na praktičnem primeru znotraj organizacije. V teoretičnem delu bomo najprej opisali, kaj je konflikt, kakšne vrste le-teh poznamo, kakšne posledice poznamo in podobne okoliščine v zvezi s konflikti. Za tem se bomo navezali na načine reševanja konfliktov in jih podrobno opisali. Nadaljevali bomo s praktičnim delom. Sestavili bomo vprašalnik, ga razdelili med delavce znotraj organizacije in na podlagi njihovih odgovorov naredili analizo. Ta bo potekala v več programih (v Wordu, Excelu in SPSSu). Razlog za to odločitev, da osvežimo znanje in poskrbimo za raznolikost diplomskega dela. Temu bo sledil še predlog izboljšav in sklep celotnega diplomskega dela.ABSTRACT Through the whole thesis we are going to try to find out which ways of solving conflicts we know. Because the term conflict solving is quite wide concept, and it is present in our every day life, we are going to focus only on the ways of solving conflicts and then solving on actual case, in organization. In teoretical part we are going to describe what conflict is, what kind of conflicts we know, what are the consequences and other circumstances involving conflicts. Then we are going to go in details with ways of solving conflicts. Next will be the practical part. We are going to put together a research and ask workers in the organization to solve the questionaires. Then we are going to analize it. Analize is going to be in 3 different programs (Word, Excele and SPSS). The reason for this decision is to refresh our knowledgment and take care for the variety of a diploma. At the end we are going to make some suggestions regarding improvements and conclusion