Evaluation of Education Training Effects on Staffs in Medical Institutes – An Example of a Medical Center in Central Taiwan

[[abstract]]The purpose of this study is to understand the satisfaction level, the learning and application effects of education training that staffs receive, and to discuss the correlation among them and the forecast factors for training effects. This study was conducted by a cross-sectional correlation research design. A total of 983 effective samples were obtained out of the entire research subjects of employees in a medical center in Central Taiwan through purposive sampling method and structured questionnaire survey. Data collected through structured questionnaire survey were analyzed with statistics methods including frequency, percentage, mean, standard deviation, t-test, one-way ANOVA, Pearson?s correlation analysis and multiple regression analysis. The research results are as follows: 1) There is a significant difference in the education training effect for staffs with different personal characters. Males? satisfaction level and learning effect of training is higher than that of females?. The satisfaction level, learning and application effects of training for the married is higher than the singles. 2) There is a significant difference in the education training effect for staffs serving in different environments. Staffs in administration department have a higher satisfaction level, learning and application effects of training than staffs in medical treatment department, medical services department and nursing department. 3) Staffs? satisfaction level of education training appears in a satisfactory trend.The scores calculated from the three dimensions are listed in a descending order: satisfaction level with the environment and facilities, satisfaction level with lecturers and satisfaction level with the teaching materials. Among the individual choices, lecturers? professional knowledge wins the highest score and the lowest score falls to the time arrangement for training courses. 4) Staffs? learning effect of education training appears in a satisfactory trend. The scores calculated from the three dimensions are listed in a descending order:knowledge and skills, interpersonal communication and work satisfaction. Among the individual choices, increasing related medical knowledge wins the highest score and the lowest score falls to the part of achieving a better sense of work satisfaction. 5) The average score of the application effect of staffs? education training effect is 3.5, listed from high to low as: service quality, work efficiency and patients?satisfaction. The overall education training effect achieves a level of 71.89%. 6) There is a statistically significant positive correlation between the satisfaction level and learning effect of training (r=.72,p<.01), which means, the higher the satisfaction level with training is, the higher the learning effect becomes.There is a statistically significant positive correlation between the satisfaction level and application effect of training (r=.69, p<.01), which means, the higher the satisfaction level with training is, the higher the application effect becomes. 7) There is a statistically significant positive correlation between the learning and application effects of training (r=.85, p<.01), which means, the higher the learning effect is, the higher the application effect of training becomes