Add to ORKGThis paper investigates the impact of service quality in e-tailing on site visits and consumer demand (approximated by the last-click- through concept). We use a large representative data set obtained from a price-comparison site which covers most of the national (Austrian) market on e-tailing. Customers' valuations for a broad range of 15 dif- ferent service characteristics are condensed by factor analysis. Negative binomial regressions analysis is used to measure the impact of princi- pal factors for service quality on referral requests to online shops and last-click-throughs for different product categories.e-commerce, price comparison, horizontal service differentiation
Online retailing is a new but fast growing phenomenon in many countries around the world. The fast ...
E-commerce as we know today has burgeoned with the advent of the World Wide Web and the subsequent ...
With the growing popularity of e-commerce, this market has become highly competitive, prompting comp...
E-commerce has become an integral part of the worlds economy. In this study we investigate the impac...
In this paper we report on two studies that (1) examine whether service quality and the set of funct...
During the e-Commerce boom of the late 1990s it was predicted that the Internet would have a signifi...
We survey a national sample of US online consumers about their perceptions regarding the quality of ...
Two ShopBots were used to determine high-to-low price dispersion for identical models of 25 consumer...
Web search technologies are fundamental tools to easily navigate through the huge amount of informat...
The Internet’s influence in creating e-services has been revolutionary for retailer. Clearly, The In...
The advent of the Internet and e-commerce has brought a new way of marketing and selling many prod...
Purpose – The objective of this study is to analyze price dispersion in the context of internet base...
© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practic...
This paper examines the value of seller reputation for e-retailers trading via a price comparison si...
Dimension of critical factors that impact online retailing (e-quality) are synthesized from literat...
Online retailing is a new but fast growing phenomenon in many countries around the world. The fast ...
E-commerce as we know today has burgeoned with the advent of the World Wide Web and the subsequent ...
With the growing popularity of e-commerce, this market has become highly competitive, prompting comp...
E-commerce has become an integral part of the worlds economy. In this study we investigate the impac...
In this paper we report on two studies that (1) examine whether service quality and the set of funct...
During the e-Commerce boom of the late 1990s it was predicted that the Internet would have a signifi...
We survey a national sample of US online consumers about their perceptions regarding the quality of ...
Two ShopBots were used to determine high-to-low price dispersion for identical models of 25 consumer...
Web search technologies are fundamental tools to easily navigate through the huge amount of informat...
The Internet’s influence in creating e-services has been revolutionary for retailer. Clearly, The In...
The advent of the Internet and e-commerce has brought a new way of marketing and selling many prod...
Purpose – The objective of this study is to analyze price dispersion in the context of internet base...
© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practic...
This paper examines the value of seller reputation for e-retailers trading via a price comparison si...
Dimension of critical factors that impact online retailing (e-quality) are synthesized from literat...
Online retailing is a new but fast growing phenomenon in many countries around the world. The fast ...
E-commerce as we know today has burgeoned with the advent of the World Wide Web and the subsequent ...
With the growing popularity of e-commerce, this market has become highly competitive, prompting comp...