Ramping up assessment at the UNLV Libraries

Purpose – Sets out to describe the development of an assessment program at UNLV Libraries and current assessment activities. Design/methodology/approach – Assessment activities are first placed in organizational context, distinguishing between assessment initiated by departments, and assessment done library-wide. Common expressions of resistance to assessment are noted, followed by the library and campus context relating to assessment. The impact of technology and of the LibQual+ survey is discussed. Findings – Assessment activities at UNLV Libraries have strengthened and diversified over the last several years, thanks to several factors including the guidance of its dean, the development of technology and human infrastructure, the impact of implementing the LibQual+ survey, and other factors. Signs of its place in the Libraries can be seen in the Libraries\u27 Strategic Plan and a recent review of the Strategic Plan\u27s effectiveness and continued relevance. Practical implications – Provides insight into the factors affecting the implementation of an assessment program. Originality/value – This article is useful to those interested in the formation of a “culture of assessment.