Work motivation and cohesion : -A study of motivational factors and perceived cohesion among personnel working in the service sector.

Syftet med studien var att få kunskap om vilka motivationsfaktorer, inre och yttre, som är viktiga hos personal inom serviceyrken. Vidare studerades den uppfattade sammanhållningen inom målgruppen. Av speciellt intresse var att studera korrelationer mellan sammanhållning och inre/yttre motivationsfaktorer samt om kontroll i arbetet och socialt stöd inverkar på dessa faktorer. I undersökningen deltog 88 individer, 38 män och 50 kvinnor, i åldrarna 18-65 (M=34,63 Sd=12,40). Datainsamlingen skedde med hjälp av ett frågeformulär baserat på QPS Nordic och Group Environment Questionnaire (GEQ). Data analyserades i PASW. Resultaten visade att undersökningsdeltagarna ansåg inre motivationsfaktorer lika viktiga som de yttre. Vidare visade resultatet att serviceinriktad personal har en högre uppgiftssammanhållning än social sammanhållning. Resultatet visade korrelation mellan motivationsfaktorer och sammanhållning. Avslutningsvis uppvisades signifikant samband mellan inre motivationsfaktorer och kontroll samt ett flertal positiva korrelationer mellan sammanhållning och kontroll i arbetet samt socialt stöd.The purpose of this study was to examine which motivational factors, intrinsic/extrinsic, that’s important for personnel working in the service sector. The participants perception of their group cohesion was examined. One specific interest was to examine correlations between cohesion and intrinsic/extrinsic motivational factors, further if control and social support correlated with those factors. The participants were 88 individuals, 38 men and 50 women in the ages 18-65 (M=34,63 Sd=12,40). A questionnaire based on QPS Nordic and Group Environment Questionnaire (GEQ) was used. The result showed that the participants perceived both intrinsic and extrinsic as important motivational factors. Further the results showed that the participants experienced higher task cohesion than social cohesion in their work groups. The result showed correlation between motivational factors and cohesion. Moreover, the result showed significant correlation between intrinsic motivational factors and control. Finally, many correlations between cohesion and control in work and social support were found