A valid modelo applicable to the practice of human resources in the companies

The aim of this assignement is to explore the relations of influence of the potencial motivator of the function and other determinants on the attitudes – of global satisfaction and satisfaction oriented towards the client and the emotional/affective Implication – and on the intentions of behaviour – of leaving the company /(in a negative way) and word-of-mouth – in such a way that it privileges concomitantly the company and the internal clients and, consequently, the external clients