2007-2008 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptPublishe
The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, ...
Third Party Ship Managers (TPSM) can be entrusted with either commercial, technical management or bo...
Purpose – Seaborne trade accounts for 90 per cent of world’s total trade activity. Ship management i...
Quality Management (QM) is often advocated as a solution to revive a troubled business or to attain ...
Quality Management (QM) is often advocated as a solution to revive a troubled business or to attain ...
Quality is valued as a competitive advantage for firms and hence sound quality management policies h...
Quality is valued as a competitive advantage for firms and hence sound quality management policies h...
Purpose The purpose of this paper is to investigate the influences of total quality management (TQM)...
Shipping has always played an important role in facilitating international trade and globalization. ...
Quality management has proven to be one of the most effective methods for organisations to be succes...
Quality management has proven to be one of the most effective methods for organisations to be succes...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Abstract: The importance of quality management practices in the achievement of operational results a...
The importance of quality management practices in the achievement of operational results and custome...
The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, ...
Third Party Ship Managers (TPSM) can be entrusted with either commercial, technical management or bo...
Purpose – Seaborne trade accounts for 90 per cent of world’s total trade activity. Ship management i...
Quality Management (QM) is often advocated as a solution to revive a troubled business or to attain ...
Quality Management (QM) is often advocated as a solution to revive a troubled business or to attain ...
Quality is valued as a competitive advantage for firms and hence sound quality management policies h...
Quality is valued as a competitive advantage for firms and hence sound quality management policies h...
Purpose The purpose of this paper is to investigate the influences of total quality management (TQM)...
Shipping has always played an important role in facilitating international trade and globalization. ...
Quality management has proven to be one of the most effective methods for organisations to be succes...
Quality management has proven to be one of the most effective methods for organisations to be succes...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Abstract: The importance of quality management practices in the achievement of operational results a...
The importance of quality management practices in the achievement of operational results and custome...
The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, ...
Third Party Ship Managers (TPSM) can be entrusted with either commercial, technical management or bo...
Purpose – Seaborne trade accounts for 90 per cent of world’s total trade activity. Ship management i...
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