The effect of HRM on the relationship between quality management techniques and performance

This study analyzes the effect of HRM approaches (control versus commitment) on the relationship between quality management techniques and operational performance. The research model and hypotheses devised are tested using data collected from 250 Brazilian and Danish manufacturing companies. The study shows that the relationship between quality management techniques and performance is influenced by HRM approaches, but provides counterevidence to the prevailing assumption that commitment-oriented HRM is generally more appropriate to increase performance than a control-oriented approach. Rather, the paper demonstrates that control-oriented HRM enhances the positive effects of quality management techniques on performance, irrespective of the core characteristics of these techniques