Solution space assessment for mass customization

In mass customization, the capability solution space development is essential to offer a variety of products which satisfies the idiosyncratic needs of the customers. We argue that there is a need for methods which can assess a company’s solution space and their capability to develop it. Through literature study and analysis of solution space characteristics a number of metrics are described which can be used for solution space assessment. They are divided into five caterories: Profitability, Utilization, Variety Demand satisfaction, Architecture and Responsiveness. The metrics and be applied as KPI’s to help MC companies prioritize efforts in business improvement