Business Process Re-Engineering Applied to the Air Force Institute of Technology Office of the Registrar, Records Management

This study analyzed the processes performed by the Officer Academic Education Repository at the Air Force Institute of Technology at Wright-Patterson Air Force Base, Ohio. Business Process Re-engineering (BPR) methodology was used to define tile existing processes. IDEFO (Integrated Computer Aided Manufacturing Definition Language) and Activity Based Costing techniques were used to map the flow of activities and to determine the costs for handling one education record. The cost for processing one education record averaged approximately $69.95. Under BPR, the functional expert team evaluates the existing processes to determine which processes are value-added and which are non-value added and generate to-be, or improved process model. The original intentions of this study were to comply with traditional BPR methodologies to develop the to-be model, however this did not occur due to various factors. The thesis team developed the to-be model and received validation from one of the functional team members. Because of the difficulties encountered by the thesis team in developing tile to-be model, tile conclusions presented include a section on lessons learned to assist future BPR efforts