Perception of professional stress of employees of the Unified Emergency Hospital Admission of the Clinical Hospital Centre Rijeka

UVOD: Medicinske sestre-tehničari na Objedinjenom hitnom bolničkom prijemu svakodnevno su izloženi raznim opasnostima i stresnim situacijama; svjedoče teško bolesnim pacijentima, traumama i smrti, doživljavaju konfliktne situacije s pacijentima, pratnjom i ostalim zdravstvenim djelatnicima, suočavaju se s manjkom osoblja i sredstava za rad, prekovremenim satima i ostalim faktorima koji utječu na povećanu razinu stresa. CILJ: Cilj je istraživanja ispitati razinu percipiranog profesionalnog stresa među djelatnicima Objedinjenog hitnog bolničkog prijema Kliničkog bolničkog centra Rijeka te utvrditi utjecaj duljine radnog staža i zanimanja na percipirani stres. ISPITANICI I METODE: Ispitivanje je provedeno na prigodnom uzorku od 50 ispitanika, djelatnika Objedinjenog hitnog bolničkog prijema Kliničkog bolničkog centra Rijeka, tijekom lipnja 2023. godine. Korišten je validirani „Upitnik o stresorima na radnom mjestu bolničkih zdravstvenih djelatnika“. REZULTATI: U istraživanju je sudjelovalo ukupno 50 ispitanika ( 60% žena). Najveći broj ispitanika starosne je dobi 20-29 godina. Najčešće je zanimanje ispitanika medicinska sestra/tehničar (76%). Rezultati istraživanja ukazuju da su djelatnici OHBP-a izloženi visokoj razini stresa, ali samo kod faktora koji se odnosi na organizaciju rada i financije. Djelatnici s radnim stažem >5 godina imaju višu razinu stresa od onih s radnim stažem <5 g., dok zanimanje nema utjecaja na percipiranu razinu stresa. ZAKLJUČAK: Vodeći faktor koji dovodi do profesionalnog stresa djelatnika Objedinjenog hitnog bolničkog prijema Kliničkog bolničkog centra Rijeka, osobito medicinskih sestara/tehničara, je „Organizacija radnog mjesta i financijska pitanja“.INTRODUCTION: Nurses-technicians at ED are exposed to various hazards and stressful situations daily; witness seriously ill patients, trauma and death, experience conflict situations with patients, escorts and other health professionals, face shortages of staff and means of work, overtime and other factors that affect increased stress levels. RESEARCH GOAL: The aim of the study was to investigate the level of perceived professional stress among ED employees of CHC Rijeka, and the influence of length of service and type of occupation on perceived stress. RESPONDENTS AND METHODS: The survey was conducted on a commemorative sample of 50 respondents, ED employees of CHC Rijeka, during June 2023 through an anonymous online survey. Validated "Questionnaire on stressors in the workplace of hospital health professionals" dr. sc. Milan Milošević from 2009. RESULTS: A total of 50 respondents participated in the survey, M 40%, and F 60%. The largest number of respondents is aged 20-29 years. The most common occupation of respondents is nurse/technician (76%). It has been proven that ED employees are exposed to a high level of stress, but only at a factor related to work organization and finances. Employees with a work experience >5 years have a higher level of stress than those with seniority <5 years, while the occupation has no effect on the perceived level of stress. CONCLUSION: The leading factor that leads to professional stress among ED employees of CHC Rijeka, especially nurse/technician, is "Workplace organization and financial issues"