The Relationship between Work Stressors and Work Performance of Banking Employees: The Moderating Effect of Social Support and Leisure

Objective: This study aims to identify the influence of work stressors on work performance and the moderating role of social support and leisure in the influence of work stressors on work performance. Design/Methods/Approach: The study respondents were employees who work in various banks. Data was collected using a convenience sampling method by distributing questionnaires through Google Forms. The collected data were analyzed using SEM-AMOS. Findings: This study found that work stressors negatively affect work performance. Social support can be a coping used by individuals to reduce the negative impact of work stressors on work performance. The findings of this study indicate that social support significantly moderates the effect of work stressors on work performance. However, unlike expectations, leisure does not significantly moderate the effect of work stressors on work performance. Originality: Unlike other studies, this research considers the role of two coping strategies, i.e., social support and leisure, as moderators of the relationship between work stressors and work performance among bank employees. Existing studies still show inconsistent results regarding the relationship between work stressors and work performance and the moderating role of social support in the relationship between the two. Leisure is also rarely investigated as a moderator of the relationship between the two, especially in the context of employees who work in the bank. Practical/Policy implication: The findings of this study show the importance of companies and managers recognizing employee conditions that indicate a work stressor. They also need to identify what factors are a source of stress. As a form of concern for employees and their work performance, companies and managers need to consider strengthening social support and leisure, which can reduce the negative response of employees to work pressure