Leadership and Its Impact on Total Quality Management

The purpose of this research is understand how leadership in a tire and battery factory can contribute to the implementation of total quality management principles. The methodology involved a literature review and data collection through interviews and surveys, followed by data analysis using a descriptive approach. The tools used included interviews, surveys, and statistical analysis tools. The study aims to shed light on The role of managers in achieving quality and performance improvements in the factory. This study elucidated Leadership plays an important role in achieving this goal quality and excellence in organizations. The results indicated a substantial impact of leadership on quality and excellence at 76.2%. Furthermore, the, results showed that leadership's focus on customers contributes to excellence, with a significant effect of 58.1%. Additionally, the study found that leadership's role has a meaningful influence on achieving quality and excellence through continuous improvement at 45.0%. The study also revealed that leadership significantly contributes to improving processes and products to achieve quality and excellence at 33.5%. Moreover, the results demonstrated a significant impact of leadership in achieving quality and excellence through pricing policy improvement at 58.2%. Concerning development and innovation, the study found a substantial effect of up to 69.6%, emphasizing the role of leadership in achieving excellence through fostering development and innovation.   LEad2. Total Quality Management (TQM) 3. Process Improvement