Add to ORKGThis paper looks at identifying the antecedences of service elimination performanc
The paper adds to the stream of Performance Measurement System (PMS) research with understanding the...
Bilstein N, Hogreve J. Initiate it – Proactivity as a means to overcome unwanted effects of customer...
This paper looks at an integrative model of new service performance and provides evidence from the G...
This paper provides the results from an exploratory investigation of the effect of formality on the ...
The reason for this study is to help increase understanding concerning the service elimination decis...
The paper reviews the literature on service performance, provides a critique of service quality mode...
ABSTRACT: In recent years, performance measurement has become a major issue. If an organization has ...
This research aims to analyze service elimination with a special focus on churn as a potential outco...
This paper paper looks at the performance measurement of service teams; their concept and practic
The paper aims to offer a preliminary insight into the issue of whether service providers eliminate ...
This paper from the 2001 Production and Operation Management Society Conference is a comparative stu...
The present study represents an in-depth empirical investigation into the service elimination proces...
This paper provides a generic approach to productivity management and service operation
This paper provides a generic approach to productivity management and service operations
This paper examines product elimination in the UK's financial services sector. Specifically it consi...
The paper adds to the stream of Performance Measurement System (PMS) research with understanding the...
Bilstein N, Hogreve J. Initiate it – Proactivity as a means to overcome unwanted effects of customer...
This paper looks at an integrative model of new service performance and provides evidence from the G...
This paper provides the results from an exploratory investigation of the effect of formality on the ...
The reason for this study is to help increase understanding concerning the service elimination decis...
The paper reviews the literature on service performance, provides a critique of service quality mode...
ABSTRACT: In recent years, performance measurement has become a major issue. If an organization has ...
This research aims to analyze service elimination with a special focus on churn as a potential outco...
This paper paper looks at the performance measurement of service teams; their concept and practic
The paper aims to offer a preliminary insight into the issue of whether service providers eliminate ...
This paper from the 2001 Production and Operation Management Society Conference is a comparative stu...
The present study represents an in-depth empirical investigation into the service elimination proces...
This paper provides a generic approach to productivity management and service operation
This paper provides a generic approach to productivity management and service operations
This paper examines product elimination in the UK's financial services sector. Specifically it consi...
The paper adds to the stream of Performance Measurement System (PMS) research with understanding the...
Bilstein N, Hogreve J. Initiate it – Proactivity as a means to overcome unwanted effects of customer...
This paper looks at an integrative model of new service performance and provides evidence from the G...