Public sector support and technology-based smes in peripheral areas - the case of north wales

Public sector support is important for SMEs due to the finance and stability it offers, the measures are often designed specifically to answer the problems SMEs face and they can help fill gaps in the existing capacities of the firms through the network of expertise the measures allow them to access. There has been an ongoing debate over what effect support services have on the development of assisted firms, and the initial high expectations about the effectiveness of these services now seem overoptimistic, giving rise to more critical examinations of the effectiveness of these services and the institutions involved. With 93 technology-based SMEs in North Wales during a period of relative decentralization of provision of public business services and support in Wales, this study investigates: (1) how technology-based SMEs in North Wales perceive the quality of the services provided by local or national public support organizations; (2) if gaps exist in support then how differently these gaps are perceived by high and low performing firms; and (3) what services they perceive helpful to their business performance, and how differently these services are perceived by high and low performing firms