Artifıcial Intelligence Integration of Large Logistics Companies

In the digital world with a focus on customer experience, the journey that begins in the virtual realm is completed with a positive impact when it turns into a physical experience, thanks to successful operations in logistics processes. The purpose of this article is to systematically examine the integration of artificial intelligence into processes in logistics management within the supply chain, thereby providing a framework for businesses in the industry. The main motivation for the methodology developed through the process-technology alignment in logistics management is derived from existing research in the literature. The seven areas in logistics management identified by Mentzer et al. (2008) serve as the theoretical guiding principles and foundation of this study. Building upon this foundation, the research question of how companies can achieve the integration of artificial intelligence in logistics management domains has been answered