Add to ORKGThis paper looks at the ways in which investing in the service-profit chain may affect customer performance
The paper reviews the literature on service performance, provides a critique of service quality mode...
Services have been investigated from several approaches. In 2003, the World Trade Organization state...
Purpose: The purpose of this paper is to investigate the effects of a firm’s service-dominant orient...
Purpose - The purpose of this paper is to apply Heskett, Sasser and Schlesinger's service profit cha...
The Service-Profit Chain (SPC) model (Heskett et al., 1994) has been the subject of much scrutiny ov...
PURPOSE : This study aims to present an extended service-profit chain (SPC) framework for assessing ...
Service profit chain is a well-received model to explain the sustainable competitiveness of many ser...
The purpose of this paper is to evaluate the implementation of the service profit chain as an entrep...
Service profit chain is a well-received model to explain the sustainable competitiveness of many ser...
Purpose: The purpose of this paper is to empirically test the validity of the service-profit chain (...
Purpose: The purpose of this paper is to empirically test the validity of the service-profit chain (...
Despite recognition of the merits and advantages of service profit chain initiatives of retention, r...
This thesis explores the impact of leadership, structure, process and systems investments on operati...
Organisations implement innovation strategies to remain competitive and achieve improved business p...
The Quick Service Restaurant industry has historically struggled with poor management, low compensat...
The paper reviews the literature on service performance, provides a critique of service quality mode...
Services have been investigated from several approaches. In 2003, the World Trade Organization state...
Purpose: The purpose of this paper is to investigate the effects of a firm’s service-dominant orient...
Purpose - The purpose of this paper is to apply Heskett, Sasser and Schlesinger's service profit cha...
The Service-Profit Chain (SPC) model (Heskett et al., 1994) has been the subject of much scrutiny ov...
PURPOSE : This study aims to present an extended service-profit chain (SPC) framework for assessing ...
Service profit chain is a well-received model to explain the sustainable competitiveness of many ser...
The purpose of this paper is to evaluate the implementation of the service profit chain as an entrep...
Service profit chain is a well-received model to explain the sustainable competitiveness of many ser...
Purpose: The purpose of this paper is to empirically test the validity of the service-profit chain (...
Purpose: The purpose of this paper is to empirically test the validity of the service-profit chain (...
Despite recognition of the merits and advantages of service profit chain initiatives of retention, r...
This thesis explores the impact of leadership, structure, process and systems investments on operati...
Organisations implement innovation strategies to remain competitive and achieve improved business p...
The Quick Service Restaurant industry has historically struggled with poor management, low compensat...
The paper reviews the literature on service performance, provides a critique of service quality mode...
Services have been investigated from several approaches. In 2003, the World Trade Organization state...
Purpose: The purpose of this paper is to investigate the effects of a firm’s service-dominant orient...