Practice Makes Perfect: Updating borrowing policies and procedures at a small academic library

In 2011, staff from the undergraduate libraries at the College of William & Mary came together to evaluate circulation policies related to borrowing periods and billing. In an attempt to better align the policies across each unit, and with the intention of creating a more consistent user experience, new policies were proposed and implemented in the fall of 2012. These changes were found to dramatically decrease staff time necessary for billing, while improving user satisfaction with the borrowing policies. Significantly fewer books went into billing, suggesting no adverse effects on collection maintenance