Changing roles for a settlement house in a New England city: 1965-1990

Today inner city neighborhoods seem more threatened by poverty and lack of civil order than at any time since the beginning of the century. Many families confront hunger, homelessness, sickness and a lack of support on a daily basis. For over a century, settlement houses or neighborhood centers have responded to these needs while, contending with funding, staffing, and changing urban landscapes. This study investigated the transition of one settlement house located in a New England city from 1965-1990. Specifically, this investigation describes the response, during this critical time, to these challenges by the staff and leadership of Friendly House, located in Worcester, Massachusetts. An ethnomethodological approach was adopted. The data provided the history and the achievements of Friendly House and the base for possible comparison and contrasts between the Agency and other similar neighborhood centers. This descriptive case study was written by the Director who has had close and prolonged contact with Friendly House. The research questions focus upon the central theme of agency responsiveness to multiple social service requests from a rapidly challenging urban clientele. The results of the study suggest that the most effective and efficient means of delivering services to individuals and families who reside in impoverished inner city neighborhoods is through the settlement house model. Friendly House provides appropriate neighborhood-based services in a nonformalized atmosphere. The Agency affords the opportunity for an individual to be seen and talked to about his or her entire life situation in a setting close to home. Moreover, Friendly House can support at-risk families and offer a secure environment for their vulnerable children. Strategically located in a diverse, low-income neighborhood, Friendly House linked residents with central and public agencies. By continually seeking new sources of funding, Friendly House has adjusted to needs while remaining true to its settlement house roots