Towards a multi-stakeholder framework for evaluating digital government success

In this paper, we develop an inclusive framework for identifying the direct and indirect stakeholders in digital government projects. Using a public value lens, we develop a systems view of digital government initiatives. We use an illustrative case study to show how stakeholders, especially indirect stakeholders, can exert influence on digital government projects, including what projects are perceived as legitimate, what factors are considered as important for success, and what stakeholders are involved in postimplementation evaluation. We also review several lenses commonly used for evaluation of digital government projects and illustrate how they fit into our framewor