APPLICATION OF THE ANALYTICAL HIERARCHY PROCESS (AHP) METHOD IN EMPLOYEE REWARDS DECISION MAKING

This research aims to formulate a method to help make reward decisions through a UD Restu Bunda MSMEs case study. MSMEs are businesses in the creative economy that can withstand the shocks of uncertain economic conditions. Strong ambition to develop a business backfires because many things are often neglected. The bigger a business is, the more complex the management system is, one of which is rewards management. Rewards are employee appreciation based on criteria. Although no regulations state that business owners are required to provide rewards, giving rewards can also trigger internal conflicts, especially for MSMEs that do not have a structured and rational reward system. This research used the Analytical Hierarchy Process (AHP), which combines Expert Choice 11 (EC 11) and Microsoft Excel tools. The results of this research are mainly in formula development, where the modification is the discovery of a performance value coefficient that functions to maintain the exchange rate of the performance assessment score against the funds provided. The exchange rate will not change as long as there is no change in the number of employees and funds to prevent cost overruns. Based on simulations conducted at UD Restu Bunda MSMEs, it was found that four important aspects must be given more attention when conducting performance appraisals, namely loyalty, work quality, communication, and discipline. Keywords: Rewards Management; Rewards; SMEs; Analytic Hierarchy Process, Expert Choice 11Penelitian ini bertujuan merumuskan metode untuk membantu pengambilan keputusan rewards melalui studi kasus UMKM UD Restu Bunda. UMKM merupakan usaha dalam ekonomi kreatif yang tahan guncangan ketidakpastian kondisi ekonomi. Ambisi yang kuat mengembangkan usaha justru menjadi bumerang karena banyak hal sering terabaikan, semakin besar suatu usaha maka semakin kompleks sistem manajemen yang dijalankan, salah satunya manajemen rewards. Rewards merupakan apresiasi karyawan berdasarkan kriteria, walaupun tidak ada peraturan yang menyatakan bahwa pemilik usaha wajib memberikan rewards, namun kenyataannya pemberian rewards juga dapat memicu konflik internal terutama bagi UMKM yang belum memiliki sistem pemberian rewards terstruktur dan rasional. Penelitian ini menggunakan metode Analitycal Hierarchy Process (AHP) dikombinasikan dengan alat bantu Expert Choice 11 (EC 11) dan Microsoft Excel. Hasil penelitian ini utamanya berupa pengembangan rumus dimana modifikasinya yaitu penemuan koefisien nilai kinerja yang berfungsi menjaga nilai tukar skor penilaian kinerja terhadap dana yang disediakan, nilai tukar tidak akan berubah dengan catatan tidak ada perubahan jumlah karyawan dan dana sehingga dapat mencegah terjadinya pembengkakan biaya. Berdasarkan simulasi yang dilakukan pada UMKM UD Restu Bunda ditemukan terdapat 4 aspek penting yang harus lebih diperhatikan saat melakukan penilaian kinerja yaitu loyalitas, kualitas kerja, komunikasi, dan kedisiplinan. Kata Kunci: Manajemen Rewards; Rewards; UMKM; Analitycal Hierarchy Process, Expert Choice 1