Trouble at work

Trouble in the workplace – whether it is bullying, harassment or stress – is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarises the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations – and talk of ‘bullies’ and ‘victims’ – towards the workplace characteristics that cause trouble at work. The biggest problems arise where organisations fail to create a workplace culture in which individuals really matter. Paradoxically, these are often the organisations which are well-versed in modern management practices