Impact of the COVID-19 Pandemic on the Distribution of Parcels

Pandemija COVID-19 značajno je utjecala na distribuciju paketnih pošiljaka. Ograničenja putovanja, zatvaranje granica i povećana potražnja za e-trgovinom doveli su do značajnih promjena kod paketne distribucije. Većina industrija u svijetu je bilo u vrlo izazovnom periodu, što je utjecalo negativno na globalno gospodarstvo. Međutim paketna distribucija je vrlo brzo postigla pozitivan ekonomski rast, zbog rasta etrgovine koja je nadmašila sva predviđanja. Davatelji poštanskih usluga morali su se prilagoditi novim izazovima, a to su učinili primjenom zdravstveno-higijenskih mjera, novim zaposlenjima radi povećane potražnje i implementacijom tehnoloških inovacija. Uz to davatelji su morali održati kvalitetu usluge i zadovoljstvo korisnika. Prema istraživanju provedenom za potrebe rada vidljivo je kako korisnici u Republici Hrvatskoj u globalu smatraju da je kvaliteta usluge za vrijeme pandemije bila na zadovoljavajućoj razini.The COVID-19 pandemic significantly influenced the distribution of parcels and shipments. Travel restrictions, closed borders and increased demand for e-commerce have led to substantial changes in the distribution of packages. Most industries all over the world have endured a very challenging period, which negatively influenced the global economy. However the distribution of packages quickly achieved a positive economic growth thanks to the growth of online shopping which surpassed all forecasts. Mail service providers had to adapt to new challenges, which they did by applying all the health and hygiene measures, new employments to battle the increase in demand, and implementation of technological innovations. Alongside everything else the providers had to maintain the quality of the service and the satisfaction of the customers. According to research conducted for the purpose of this paper it is apparent that customers in the Republic of Croatia feel that the quality of the service provided during the epidemic was at a satisfactory level