Office operation in the City of Zagreb

U ovom završnom radu analizira se sustav uredskog poslovanja u Gradu Zagrebu kao jedinici lokalne i područne (regionalne) samouprave. Najprije se govori o organizacijskoj tehnologiji i standardizaciji postupanja, potom se daje pravni okvir uređenja uredskog poslovanja te način definiranja temeljnih pojmova uredskog poslovanja kao što su dokument, pismeno, klasifikacija oznaka, brojčana oznaka pismena, spis, dosje, pisarnica i drugi. Uz to navode se novine koje Uredba o uredskom poslovanju i elektroničko poslovanje donosi, kao što su informacijski sustav uredskog poslovanja, kvalificirani elektronički potpis, kvalificirani elektronički pečat, jedinstveni identifikator pismena i jedinstvena oznaka pismena. Središnji dio analize odnosi se na prikaz svih faza uredskog poslovanja od primitka i otvaranja pismena i pošiljki, obrade i razvrstavanje pismena, dostave predmeta i pismena u rad, do administrativno - tehničke obrade akata, otpreme te pripreme predmeta za pismohranu i arhivu. Nakon toga daje se prikaz Grada Zagreba kao obveznika primjene Uredbe te način organizacije i provođenja uredskog poslovanja u Gradu Zagrebu.This final paper analyzes the system of office operations in the City of Zagreb as a unit of local and regional self-government. First of all, organizational technology and standardization of procedures are discussed, then the legal framework for organizing office business is given, as well as the definition of the basic terms of office business such as document, submission, classification code, letter number, file, folder, office and others. In addition, the novelties introduced by the „Regulation on office operations“ and electronic operations are listed, such as the information system of office operations, qualified electronic signature, qualified electronic seal, unique written identifier and unique written mark. The central part of the analysis refers to the presentation of all phases of office operations, from the receipt and opening of submission and shipments, processing and sorting of submission, delivery of items and submission to work, to administrative and technical processing of documents, shipping and preparation of items for filing and archives. After that, the City of Zagreb is presented as the obligee of the implementation of the Regulation and the organization and conduct of office business in the City of Zagreb