The subject of this thesis is communication in the hospitality industry and how communication can be established. It is also essential to highlight the importance of communication in the hospitality industry because communication is a crucial part of any functioning and existing industry. The hospitality industry is a complex system consisting of different levels and departments that coexist and without which the industry could not function. Over the last few decades, this industry has been exposed to new ways of working, new technologies and innovations that help it reach its optimal level. Along with all the positive factors, less positive factors are also inevitable. By addressing conflict, encouraging teamwork, understanding int...