The impact of COVID-19 on the acquisition of a digital identity in the Republic of Slovenia

Digitalna identiteta nam med drugim omogoča elektronsko identifikacijo, elektronsko poslovanje ter digitalno podpisovanje. Dejstvo je, da je pandemija covida-19 vplivala na skoraj vsa področja posameznikovega življenja, tudi na uporabo digitalne identitete pri poslovanju in elektronskih storitvah. Prav v tem obdobju je digitalna identiteta pokazala svoje prednosti. Določene storitve so bile v času pandemije fizično težje dostopne ali celo nedostopne. Dostop do nekaterih storitev in ohranjanje nemotenega poslovanja je v veliki meri omogočila prav digitalna identiteta. Z njo smo se lahko na spletnih portalih ali na drugih nespletnih mestih identificirali in opravljali delo od doma, uporabljali elektronske storitve, elektronsko podpisovali dokumente, elektronsko poslovali in veliko več. V diplomskem delu smo raziskali vplive pandemije covida-19 na uporabo digitalne identitete ter ugotavljali, v kolikšni meri se je povečalo število uporabnikov digitalne identitete med pandemijo v primerjavi s predkoronskim letom 2019. Z opisno metodo so predstavljeni evropska digitalna identiteta, strategija Digitalna Slovenija in ponudniki kvalificiranih storitev zaupanja v Sloveniji. Prikazu statističnih karakteristik izdanih digitalnih identitet služijo kvantitativne metode raziskovanja. Ugotovili smo, da je pandemija covida-19 vplivala na pridobivanje digitalne identitete v Sloveniji. V času epidemije se je število izdanih digitalnih identitet v primerjavi z letom prej več kot podvojilo. Ljudje so v večjem številu uporabljali elektronske storitve, na kar nakazujeta število registriranih uporabnikov ter število oddanih vlog, npr. na portalu eUprava.Digital identity provides us with electronic identification, enables us to do e-business and allows us to digitally sign. The fact is that the covid-19 pandemic has affected almost all areas of an individual\u27s life, including the use of digital identity in business and electronic services. During that period, the digital identity showed its advantages. Certain services were thus physically more difficult to access or simply inaccessible. Largely, the use of digital identity has enabled us access to some services and kept the business run in peace. With it, we could identify ourselves on certain online portals or other non-web spots and were able to work from home, use some electronic services, digitally sign documents, and much more. Therefore, in the thesis, we researched the impacts of COVID-19 on the use of digital identity itself and how much the number of users of digital identity increased in the years when the pandemic started compared to the year before. In the research, the European digital identity, strategy digital Slovenia and the qualified trust service providers in Slovenia are presented with the descriptive method. Quantitative research methods are used to present statistical characteristics of the numbers of issued digital identities. We found that the COVID-19 epidemic had an impact on the acquisition of a digital identity in Slovenia. During the epidemic, the number of issued digital identities has more than doubled compared to the year before. Based on digital identities, people began to use electronic services more, which is shown by the number of registered users and the number of submitted applications, e.g. on the eUprava portal