A Changing Industry: An Analysis of the Effects of Direct-to-Consumer Advertising on the Insurance Industry

Direct-to-consumer selling is a shift in the strategies of many companies. As technology continues to play a prominent role in business, companies need to adapt to accommodate, and take advantage of, new opportunities that become available. Many insurance companies are now focusing on improving their direct-to-consumer selling efforts and attracting consumers with new online selling platforms. This thesis looks at the changes inside and outside of the industry that led to this direct method of selling and the impact that this has on the intermediaries in the industry, with a focus on property and casualty businesses. Additionally, this thesis takes an in-depth look at some insurance companies’ results and sentiments when implementing a direct-to-consumer selling platform