HOW AN ORGANIZATION CAN INCREASE THE CONDITIONS FOR A SUCCESSFUL IMPLEMENTATION OF IT. : A qualitative study on how a public business can work to increase the conditions for a successful implementation of IT in a change process.

Organizations are being more and more dependent on digital platforms and intranets to be as efficient as they can. Digitizing is enabling different ways to streamline operations and make them more effective. The public sector is no different. But due to different factors they have not been able to keep up with the surrounding tempo regarding digitizing. Healthcare in the public sector is nowadays continuously being digitized with new platforms and intranets to use internally and systems for the patients to use externally. To be able to tackle the challenge with digitizing healthcare in the public sector that has not previously caught up with all the new technology and IT-systems they need to be able to lead change, whereof change management is getting more and more relevant. But it is not just change management that is getting relevant, it is change management with relation to IT, a previously inadequate research area maybe due to the fact that it is so specific or has not been around long enough. The aim of this study is to research how a region is currently working with communication, IT and change management to be able to examine how they can create a better collective understanding internally during implementation of IT with the goals of creating a understanding for how the many different aspects in play can increase the conditions, with the end goal of a successful implementation in healthcare within the public sector