Public librarians' views on and relation to public libraries' work with digital services towards people with visual impairments. : A qualitative interview study on the concept of digital services in a library context 

For a person who has been diagnosed with a disability at some point in their life, their ability to be an active democratic citizen in our information society changes. This thesis examines what kind of challenges the Swedish public libraries and librarians faces in their day-to-day work connected to the specific group of users with vision-related disabilities and discusses and analyze public librarians' perception of what digital skills means to them. In the combination of people with visual impairments and their digital needs and competence development and on the actual conditions and challenges existing at the Swedish public libraries regarding digital services for people with visual impairments, the study identifies several challenges for both parties. The study results present an insecurity among librarians regarding the expectations to adjust and help with digital guidance, when they still are feeling insecure about what kind of digital competence expects of them. During the qualitative interviews, a shared experience of anxiety, uncertainty, and an uneven level among the library staff regarding basic digital competences and where the "boundary" is revealed. The uneven level of digital competence is highlighted as problematic, as the patrons are assumed to be treated differently on repeated visits to the public library. The study identifies several challenges that would further encourage both the individual, the profession, the institution as well as society and research to study further. New knowledge in a library context has been identified and needs to be studied in a broader and more comprehensive research study