Communication of Managers with Problematic Employees

Diploma thesis deals with communication of managers with problematic employees. As problematic employees are not just perceived individuals, who have been categorized with specific mental illness, but employees participating in a toxic working environment and insufficient work performance are also included. Big inspiration for my diploma thesis are thoughts of clinical and forensic psychologist Laurence Miller, who was dealing with communication and functioning problematic employees in organizations. The aim of this diploma thesis is identification of problematic employees and identification of effective communication of managers with them. Empirical research also is a part of diploma thesis and its aim is to ascertain communication techniques of managers with problematic employees and identification of problematic employees in an organization providing urban public transport company. In an organization providing urban public transport is assumed a higher incident of pathologies and undesirable behaviour, as it is an environment with specific company culture. A qualitative empirical investigation is carried out by the method of interviews with eight persons in leading positions. Key words: managerial communication, problem employees, mental illness, communication techniques, work performance, work..