The development of scenario planning toolkit to enhance spectrum management strategy in Malaysia

The increasing reliance on radiocommunication-based technologies and the immense opportunities for social and economic development highlights the need for efficient use of radio spectrum. Technological advancement has incessantly unlocked a plethora of applications and services that have spurred the increasing use and demand for the scarce spectrum resources. The increase in demand for wireless broadband capacity is anticipated to result in continued pressures for additional spectrum; however, the magnitude and timing of these requirements are difficult to be predicted with certainty. With the rapid development of the telecommunications landscape, particularly the wireless broadband industry, the role and tasks of the Malaysian Communications and Multimedia Commission (MCMC) in managing the country's strategic spectrum resources have become increasingly complex. This research aims to investigate the required tools, framework, and knowledge to support the formulation of spectrum policies, outlooks, and programmes in managing the radio spectrum in Malaysia. The proposed intervention is developing and using the Scenario Planning Toolkit, which serves as a practical guide for spectrum managers to carry out their functions. The Scenario Planning and Strategic Foresight theories were used to underlie the model framework for the study. By using interviews, surveys and observation with a total of 20 respondents taking part in this analysis, a mixed-method approach was applied. Thematic analysis and the Social Sciences Statistical Package (SPSS) were then used to interpret and analyse the findings. The data analysis demonstrated that the intervention positively impacted MCMC in the perspective of MCMC officers’ mental models, individual and organisational learning, decision-making process and strategic planning process. Future researchers are recommended to further investigate scenario-based planning in the spectrum management areas. In addition, this research will also be useful for policymakers to plan and implement other strategic management strategies in the regulatory body or public sector