Impact of Documented Information Planning and Efficient Delivery of an Organization's Goods and Services

In this study, the impact of documented information on the planning and efficient delivery of an organization’s goods and services was examined. In fact, the study summarily investigated the role of records management on efficient organizational performance. The objectives were to find out what the impact of records management is on general efficiency and cost and time management in organizations in the hope of evolving functional strategies for proper documented information management. The study used three companies as its case study organizations namely; TENG/PCNL in Port Harcourt metropolis, AOS in Port Harcourt metropolis and United Bank for Africa in Enugu metropolis. A sample of 92 respondents from these companies was used while the Chi-square statistical measurement method was also adopted. Of the three-hypothesis developed, only two were testable; the impact of record keeping and documented information management on organizational efficiency and impact of record keeping and management on cost and time saving. The test outcome confirmed at the 5% critical level that both hypotheses were statistically significant. Against the baseline statistical table reading value of 21, the first test reached an empirical value of 30.9 while the second reached a value of 27.2 both of which are greater than 21 leading to the rejection of the null hypotheses on both tests. The study concluded that there is need for a regulation on standard corporate record keeping and documented information management. It also recommended regular trainings and sufficient budgetary allocations to the record keeping expense head. It recommended that the government should evolve standard regulatory framework for documented information management while organizations should create standard documented information management policies in tune with known international standards such as ISO and API. It also recommended sufficient financial and resource budgets for the documented information, proper training for the line managers, digitization of the records management process and adequate supervision of the entire process